Policies/FAQ

handdyed yarn, yarn, indie dyed yarn, speckeld yarn

Custom Orders

I am happy to do custom dyeing.  Custom orders typically take 2-3 weeks.  Orders over $50 require a       

50% deposit with the remaining amount due when the  yarn is ready for shipping.  Please contact me with questions. 


Tracking and Insurance

First Class Mail is not insured, but Priority mail comes with $50 of shipping insurance. Tracking within the U.S. is available and will be sent to your email once shipped. Any claims filed for lost packages must be made by purchaser (usps.com). I am not responsible for lost packages or delays, nor will I issue refunds for lost mail. 


Returns

I want you to be 100% thrilled with your yarn, and I offer a 14 day return policy on anything you buy.  Items must be in their original package and undamaged.  Return postage is the buyer's responsibility.  Refunds will be processed  when the package is received. 

Returns will not be accepted past 14 days.